Privacy Policy

IT Envy Technology Solutions LLC ("IT Envy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.itenvy.com, use our client portal, or engage with our managed IT services.

1. Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, and company name when you submit our contact form or request services.
• Account information: Email address and authentication credentials when you access our client portal.
• Support requests: Issue descriptions, screenshots, and diagnostic data submitted through our support application.

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referral sources, and navigation patterns.
• Device information: Browser type, operating system, device type, and screen resolution.
• Network information: IP address and approximate geographic location.

2. How We Use Your Information

• Provide, maintain, and improve our managed IT services
• Respond to your inquiries and support requests
• Monitor and secure your IT infrastructure
• Analyze website usage to improve our online experience
• Detect, prevent, and address security threats
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with service providers, business partners (only as necessary), when required by law, or in connection with business transfers.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/HTTPS), role-based access controls, multi-factor authentication, and regular security assessments.

5. Data Retention

• Website analytics: Retained for up to 90 days.
• Account data: Retained for the duration of your service agreement.
• Support data: Retained for the duration of our service relationship.

6. Your Rights

You may have the right to access, correct, or delete your personal information. Contact us at Support@itenvy.com.

7. Cookies and Tracking

Our website uses essential cookies for authentication and a lightweight analytics system. We do not use third-party advertising trackers.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be noted by updating the "Last updated" date.

10. Contact Us

• Email: Support@itenvy.com
• Phone: 775-460-2665
• Website: www.itenvy.com/contact